Frequently asked questions

It depends on the networks: the deposit needs network confirmations, then the exchange and the payout run automatically. The order page shows each step live.

All fees are included in the rate: the amount shown in “You get” is what arrives at your address (the network may take its own fee on your side when you send).

No. Open the link of your order to see its status at any time — save it.

Write to support and give the order number from the order page.

The exact rate depends on the route to your address’s network, so we fix it for your address.